Thursday, 23 January 2020


Kiwibank and New Zealand Post to part ways in Whitianga

Kiwibank will establish a standalone Kiwibank branch in Whitianga. The company is at the moment working towards creating the environment for a more specialised banking service, an innovative customer experience and a strong brand presence locally. 

The company will be looking to introduce a new operating model in Whitianga. They’re considering all their options. This may include different trading hours.

Kiwibank General Manager Retail Distribution, Geoff Waller, says, “Customer feedback on our new standalone branches has been really positive. We knew back in June 2016, when we first opened this style of branch, that customer needs had changed. They were looking for a Kiwibank environment that made it easier to have those more complex and important banking conversations. We think our... Whitianga customers will really enjoy this new, modern look.”

There will be no change to existing services until New Zealand Post finds a local business to help deliver postal and bill payment services in Whitianga.

New Zealand Post Head of Retail, Mark Yagmich, says they already successfully deliver postal services through local businesses in many communities. “This model works well for us and for the businesses we work with, which generally benefit from increased foot traffic as people come in to buy stamps and drop off their parcels,” he says. “It’s also good news for our customers, who often enjoy longer opening hours and more convenient locations.

“While we carry out this search we’d like to reassure our customers that there will be no change to our services for customers who use the Whitianga New Zealand Post and Kiwibank branches. They can still access postal services, such as buying postage and sending parcels and access the box lobbies.”


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